The importer has to submit reply of questionnaire with supporting documents. Importers have to submit copy of agreements/ MOU to the Customs. The Customs department scrutinizes the documents and prepares the investigation report either accepting or rejecting the declared import prices under the provisions of Customs valuation Rules. Some importers take it very lightly but when investigation report is passed by the customs after taking decision agent the importer, it makes a sea change in the costing of final product. We have a team of experts on the SVB matters. We take care of our clients in the matter and prepare and present their case properly to the Customs to get favorable report.

 

STPI CONSULTANCY AND LIAISON
SAP Global Logistics has a team of highly experience professionals in the area of Software technology Park (STP) / Electronic Hardware Technology Park (EHTP), Export Oriented Units (EOU) and Special Economic Zone (SEZ).
Our expertise in DGFT, Custom / Central Excise related matters helps us in advising for STPI Scheme, EHTP Scheme & EOU Scheme. Our team is expert in liaison work related to STPI, EHTP and EOU sector.
Our Knowledge & experience has helped our Clients to reduce the landed cost of product as well as operations cost and to save their valuable time. We being Integrated Logistics service providers, we cater their needs and can provide them entire gamut of services from Pick of shipment at Origin Port to delivery up to Client’s door step.
 

CUSTOMS REFUND CASES
Getting Refund of excess duty payments and interest requires a lot of expertise in the matter due to various High Court decisions including decision of Apex Court.
It is not possible for Importer to keep the track of various court orders and keep refund documents in order. The provision of "Unjust enrichment" has made the matter more complex. This subject requires a lot of precaution and maintenance of documents from the Importer side to get the refund from Government Department. 
In this scenario our service for filing of refund claim and getting the same from Government departments is beneficial for the clients who want to avail our services in the matter.
 

REPLY OF SHOW CAUSE NOTICES, DEMAND NOTICES AND LETTERS RECEIVED FROM CUSTOMS AND CENTRAL EXCISE AUTHORITIES
We provide reply to show- cause notices issued by the Customs and Central Excise authorities on various disputes including classification, valuation ,related party imports or import policy related matters.

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ATTENDING PERSONAL HEARING BEFORE CUSTOMS AND CENTRAL EXCISE AUTHORITIES ON BEHALF OF OUR CLIENT OR ALONG WITH OUR CLIENTS

On behalf of our Clients, we appear before the Customs Authorities to defend the interest of our clients. We defend our clients from the charges imposed on our clients vide show cause notices.

 

FILING OF APPEAL

We file the Appeal before the Commissioner of Customs (Appeal) on behalf of our clients. We defend our clients before the CESTAT 

 

ON SITE POST CLEARANCE AUDIT

The Ministry has discontinued the post audit in customs stations. Now a new scheme has been started by the customs department in the name and title "On site post clearance Audit". The Ministry is going to cover all importers under this scheme very soon. Under this new Audit system the officers of Ministry of Finance will visit the premises of Importers and Audit the Customs clearance documents at their premises. It is natural that Officers will raise the Audit objections and importers have to submit reply of the Audit objections. Secondly the importers are now required to keep their import documents in a systematic and auditable manner. Since importers are busy in their business activity and finances, it will be difficult from them to face the Audit team of Officers. 
In view of above facts and to facilitate the importers our company has established a new department and trained this department to handle the work of onsite post clearance Audit of our customers. 

We provide following services to our customers:

1.    Training to Importer's employees for proper keeping of records and maintenance of Registers.
2.    To scrutinize and Audit the maintained records once in a year.
3.    To help the Importers at the time of onsite post clearance Audit.
4.    Reply to all letters, General notices issued by the customs departments.

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AUTHORIZED ECONOMIC OPERATOR (AEO) PROGRAM

AEO Status- Consistent with the "SAFE Framework" developed by the WCO, the Indian Customs administration has developed an AEO Programme that encompasses various players in the international supply chain such as importers, exporters, warehouse owners, Custom House Agents, cargo forwarders and carriers. The objective of the AEO Programme is to provide businesses with an internationally recognized quality mark which will indicate their secure role in the international supply chain and that their Customs procedures are efficient and compliant. An entity with an AEO status can, therefore, be considered a 'secure' trader and a reliable trading partner. Under the programme, a business authorized by the Customs as an AEO can enjoy benefits flowing from being a more compliant and secure company as well as favorable consideration in any Customs proceedings coupled with better relations with Customs. AEO status will also ensure a low risk score that may be incorporated into Customs "Risk Management System" (RMS) and used to determine the frequency of Customs physical and documentary checks. The benefits may also include simplified Customs procedure, declarations, etc. besides faster Customs clearance of consignments of/for AEO status holder. 
We provide our advice to our clients to get the above said status of AEO to get fast and smooth services from customs department.

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